On WhatsApp
Connects to the number your business already uses with a QR code. Replies to text, voice notes and photos, books appointments and calls your team when needed.
37 s median time to first reply
Your WhatsApp replying
in seconds, 24 hours a day
- Chat on your website
- Keep your number
- 14 days free, no card
The AI reads your website, learns what you sell and serves your customers on WhatsApp and on your website chat — and calls your team at the right moment. Try it now, no sign-up.
One customer service, on WhatsApp and on your website
On your website chat
One line of code and the chat shows up on your site, with your color and your photo. It knows which page the visitor is on and asks for their name and WhatsApp.
Everything in one inbox. If someone starts on your website and continues on WhatsApp, your team sees one person, with the full history.
For companies with a software product or dashboard
Full support inside your software, with an AI that knows every screen
Install the chat in the logged-in area of your dashboard too. UNERA maps your screens, menus and buttons on its own, knows who the user is and which screen they’re on — and shows them the way by highlighting the right button on their screen.
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Learns your dashboard by browsing it
Every screen visited becomes part of the map: titles, menus, fields and buttons. Changed your software? The map updates itself.
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Step-by-step guidance on screen
“How do I add a user?” — it takes them to the right menu and highlights the button they need to click.
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Knows who it’s talking to
Your system tells it who’s logged in; the conversation follows the person across devices and never mixes accounts.
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Hands off to your support team with context
When a human is needed, your team gets the conversation knowing the screen, the user and what has already been tried.
Install in your dashboard
<script src="https://app.unera.com.br/widget.js"
data-key="your_key"
data-user-id="<?= $user->id ?>"
data-user-name="<?= $user->name ?>" defer></script>
// JavaScript API, when you need it
Unera.identify({ id, name, email })
Unera.setContext({ screen: 'invoices' })
Unera.open() · Unera.send('I need help')310PlayTVi dashboard users helped inside the software
40dashboard screens mapped automatically
360times the AI showed the way on screen
I want support inside my software
Separate from your website support: what belongs to the dashboard stays in the dashboard.
What do you want the AI to handle?
Appointments booked
The AI answers questions about insurance, prices and preparation, offers only the open slots in your calendar and confirms the appointment — in the middle of the night, too.
Try it with my websiteBusinesses already serving customers with UNERA
PlayTVi
Digital signage software · serves customers on WhatsApp and website chat
Customers ask about pricing, device compatibility and installation — at any hour. UNERA answers with what’s on the website and in the knowledge base, and calls the team when the topic is payment or a proposal.
37 smedian time to first reply
88%of first replies given by the AI
51%of conversations resolved without anyone on the team
177customers served in 30 days
Data from PlayTVi’s dashboard, Sep 14 – Oct 14, 2026.
Dom Duke
Restaurant and pizzeria · serves customers on WhatsApp
Menu, opening hours, delivery fee and reservations — all night long, at the weekend peak. The AI answers with the house menu and passes reservations and special orders to the person in charge.
27 smedian time to first reply
94%of first replies given by the AI
94%of conversations resolved without anyone on the team
336customers served since May
Data from Dom Duke’s dashboard, Jun 14 – Oct 14, 2026 (customers: since May 21, 2026).
UNERA takes care of the whole conversation
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1
Learns from your website
It reads your product, pricing and contact pages and starts answering with real information right away. Updated your site? One new read and it’s up to date.
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2
Follows your rules
You write what it can promise, what it must never say and when it needs to call someone. No made-up prices and no deadlines nobody agreed to.
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3
Replies in seconds
On WhatsApp and on your website chat, late at night or on weekends. It understands voice notes and images, and replies in your company’s tone.
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4
Calls your team at the right moment
A complaint, a negotiation or a question outside the knowledge base: the AI steps aside and notifies whoever can solve it. If someone on your team replies from their phone, it notices and doesn’t talk over them.
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5
Books it in your calendar
Appointment, viewing, meeting or class: it offers only the open slots, confirms with the customer and reminds both of you before it starts. Works with Google Calendar.
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6
Shows you what’s working
Who’s waiting, how long the first reply took, what the AI solved on its own and what was left for your team. No spreadsheets and no guesswork.
Three things that make a difference every day
WhatsApp and website in one inbox
One history per person, even when they start on your website and continue on their phone. Your team works from the app, with notifications.
Steps aside when you step in
One tap and the conversation is yours. If you reply from your own phone, it notices on its own — and only comes back after the time you choose.
Keep your number
Connects to the WhatsApp your business already uses by scanning a QR code once. No per-message fees and no official API required.
Start small. Grow without switching tools.
conversations
~1,800AI replies per month
Professionalrecommended plan
R$ 0.14per reply
Essential
For businesses with one number that don’t want to miss a single message.
R$97 /mo
Billed monthly
- 1,000 AI replies per month
- 1 WhatsApp number
- Chat on your website
- 1 business served
- 2 team members
- Knowledge base and voice note transcription
- Mobile customer service app
Professional
For teams that already live on WhatsApp and book appointments with customers.
R$247 /mo
Billed monthly
- 4,000 AI replies per month
- 3 WhatsApp numbers
- 3 businesses served
- 8 team members
- Meeting scheduling with reminders
- Roles and permissions per person
- Website chat with page context
- Priority support
Scale
For operations with several brands and high conversation volume.
R$597 /mo
Billed monthly
- 12,000 AI replies per month
- 8 WhatsApp numbers
- 10 businesses served
- 20 team members
- Visual guides and materials in conversations
- Contact and conversation export
- Dedicated account management
Prices in Brazilian reais (BRL). All plans include both channels, the knowledge base, the team app and reports. An “AI reply” is each message it sends to your customer. Need more volume? Talk to us.
Frequently asked questions
What do I need to get started?
Your company’s website (or a few lines about what you do) and the phone with the WhatsApp you already use. Setup is guided: the AI reads your site, you check what it understood, fill in what the site doesn’t say and turn the channel on. It’s 14 days free, no card required.
Will the AI make up prices or promise things it shouldn’t?
No. It answers based on what’s on your website, in your knowledge base and in the rules you write — when it doesn’t know, it says it will check and calls someone. Prices, deadlines and terms you haven’t added, it doesn’t invent.
Can my number get banned by WhatsApp?
The connection is the same as WhatsApp Web, via QR code. What gets a number banned is mass messaging people who didn’t ask for it — and UNERA does the opposite: it replies to people who wrote to you. It’s the safest way a number can be used.
How much control do I have over what it says?
Full control. You edit what it knows, write the rules (what it can do, what it must never do, when to call someone), read every conversation in the dashboard and take over any of them with one tap. You can turn the AI off for a single conversation or choose how long it waits to come back after you reply.
What if a customer prefers to talk to a person?
They just ask — the AI hands over the conversation right away and notifies your team in the app. If someone replies straight from their phone, UNERA notices and steps aside on its own so it doesn’t talk over them.
Does it work inside my software, for my logged-in users?
Yes. The same line of code goes into the logged-in area of your dashboard, with the user identified. The AI maps the screens on its own, shows the way by highlighting the button on screen and hands off to your support team with context. Dashboard support stays separate from your public website support.
Can one account serve more than one business or brand?
Yes. Each business has its own number, its own chat, its own knowledge base and its own way of serving customers — all within the same account, with separate reports.
Where are my customers’ conversations stored? What about privacy?
On our own servers in Brazil, under the LGPD (Brazil’s data protection law), with role-based access: support staff don’t see billing, and every team member has an individual login. The conversations are yours and can be exported whenever you want. Details in our privacy policy.