Terms of Use

Effective since August 18, 2026.

This is a translation provided for convenience. The Portuguese version is the official one and prevails in case of any divergence.

These terms govern the use of the UNERA platform, a product of VALORON TECNOLOGIA E INOVAÇÃO LTDA, CNPJ 65.252.369/0001-37. By creating an account or using the service, you agree to them. If you are subscribing on behalf of a company, you declare that you have the authority to do so.

1. What UNERA does

UNERA serves your business’s customers with artificial intelligence on WhatsApp and on your website chat: it answers questions based on what you taught it about the business, books appointments, and hands the conversation to someone on your team when the case calls for it. Everything is visible in a dashboard, where any authorized person can take over the conversation at any time.

2. Account and access

Registration data must be true and up to date.
Your password is personal. What happens in your account is your responsibility — let us know if you suspect unauthorized access.
You can give your team access, with different roles and permissions, and you are responsible for what those people do.

3. Free trial

The trial period is 14 days, with no credit card. When it ends, access continues upon subscribing to a plan. There is no automatic charge because of the trial.

4. Plans and payment

The plans and prices in force are those displayed on the website and in the dashboard at the time of subscription.
Billing is recurring, through the payment gateway, at the frequency of the chosen plan.
Late payment may suspend the automatic customer service after a grace period, announced in the dashboard.
Price adjustments and plan changes are communicated in advance and never apply retroactively.

5. What the artificial intelligence is — and what it is not

The AI answers based on what you registered about your business. It is good at this, and even so it can make mistakes: misunderstand a question, give outdated information or answer something outside what was agreed.

That is why reviewing the customer service is your responsibility. Keep the business information correct, follow the conversations in the dashboard and personally handle what is sensitive — off-list prices, negotiations, billing, contractual promises. UNERA provides the tools for this (taking over the conversation, pausing the AI, handing over to a person), but is not liable for the content of the replies or for business decisions made based on them.

6. Acceptable use

By using UNERA, you agree not to:

send unsolicited mass messages, spam or blasts to purchased lists;
use the platform for fraud, deception, harassment, discrimination or any unlawful activity;
make the AI impersonate another company or an authority;
try to bypass technical limits, overload the service or access another customer’s data;
contact, through the platform, anyone who asked not to be contacted.

Non-compliance may lead to immediate suspension, without a refund for the period in use, to the extent necessary to protect third parties and the service itself.

7. WhatsApp belongs to a third party

The connection to WhatsApp depends on a third-party platform, subject to its rules. Blocks, limitations or bans applied by WhatsApp to your number are beyond our control and are not UNERA’s responsibility — especially when they result from use that does not comply with section 6.

8. Availability and maintenance

We work to keep the service continuously available, but it may be interrupted by maintenance, a supplier failure or an event beyond our reach. Scheduled maintenance is announced when foreseeable.

9. Your data and your content

The content you register and the conversations of your customer service are yours. UNERA processes them to provide the service, in accordance with the Privacy Policy, and does not use them to benefit another customer. You are responsible for having a legal basis to process your own customers’ data.

10. Optional integrations

Integrations such as Google Calendar are activated by you and can be turned off whenever you want. When you activate them, the rules of the integrated service also apply. What we access and what we don’t is detailed in the Privacy Policy.

11. Cancellation

You can cancel whenever you want, through the dashboard or the contact channels.
Access remains until the end of the period already paid; there is no cancellation fee.
We may terminate the service for breach of these terms or for non-payment, always with notice, except in case of imminent risk to third parties.

12. Limitation of liability and jurisdiction

Except in cases of willful misconduct or gross negligence, and within the limits of the law, the liability of VALORON TECNOLOGIA E INOVAÇÃO LTDA for losses related to the service is limited to the amount you paid in the 12 months prior to the event. We are not liable for lost profits or indirect damages.

These terms are governed by the laws of Brazil. The courts of the subscriber’s domicile are chosen to settle any matters that direct negotiation does not resolve.

13. Changes to these terms

When these terms change, the date at the top changes too and a notice appears in the dashboard before they take effect. Continuing to use the service after that means agreeing to the new version.

14. Contact

andre36ster@gmail.com or through the chat here at unera.com.br.